Exchange & Return Policy

At Golden Pineapple, we are committed to making your experience with us smooth and comfortable. That’s why we offer a flexible exchange and return policy designed to ensure your complete satisfaction with all our products.

Exchange Policy:

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The customer may exchange any product purchased from the Golden Pineapple store within 14 days from the date of receipt.
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The product must be in its original condition, unused, and include all accessories and original packaging.
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The product may be exchanged for another product of the customer’s choice, and the customer will bear any price difference if applicable.
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In case of a product defect or an order error, the store will cover all shipping and exchange costs.
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Return Policy:

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The customer may return any product purchased from the Golden Pineapple store within 14 days from the date of receipt.
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The product must be in its original condition, unused, and include all accessories and original packaging.
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The paid amount will be refunded in full, excluding the original shipping fees, unless the return is due to a product defect or an order error.
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The refund will be processed using the same original payment method and may take 5 to 7 business days after the returned product is received and its condition is confirmed.
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Exchange and Return Procedures:

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The customer must contact Customer Service via email or phone to request an exchange or return, and provide the order number and product details.
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Customer Service will send the shipping instructions and the details required for the exchange or return.
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The customer must package the product securely and send it to the address specified by Customer Service.
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The customer will be notified of the request status once the product is received and inspected.
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At Golden Pineapple, we are committed to providing an excellent shopping experience. If you have any questions or additional needs, please do not hesitate to contact us. Thank you for choosing our store, and we look forward to serving you with the best possible service.